Recreation Services

Permanent | Full time

The Team Leader Customer Services and Engagement is responsible for managing, mentoring and developing a high performing team of Customer Service staff to ensure that all customers, both internal and external, receive a positive customer experience from Recreation Services.

We are looking for a leader with experience in customer service management, strong communication skills and proven public relations expertise.  Experience working in recreation services or with local government is highly desirable.  You will be responsible for establishing and leading the development of a customer-centric culture at H2O Xtream and across all public relations, communications and responses.

Key responsibilities in this role include:

• Leading, developing and inspiring our front-line Customer Service staff
• Creating a customer service centric strategy for H2O Xtream
• Engaging with the community in a meaningful way in partnership with the Upper Hutt City Council’s Communications team
• Growing community attendance throughout the Recreation Services departments
   

This role is a key position within both the Recreation Services management team and the wider organisation, so we are seeking someone who is flexible, positive and willing to embrace challenges.  Our ideal candidate is committed to creating memorable experiences for every customer and fostering a welcoming environment at H2O Xtream.

Working with the Upper Hutt City Council is a rewarding way to support the community, work with a great team and develop your career.  We offer professional development opportunities, flexible working hours, access to wellness programmes and discounted facility memberships to support you.

If you would like to be considered for this role then please apply online: https://www.upperhutt.govt.nz/Council/Work-with-us/Current-vacancies.
 

All applications must include a cover letter, CV and a completed online Upper Hutt City Council application form.
Applications close 4pm on Sunday 7 June 2026.

We reserve the right to interview and select a candidate prior to the closing date.

PLEASE NOTE THAT YOU MUST HAVE THE LEGAL RIGHT TO WORK IN NEW ZEALAND TO BE CONSIDERED FOR THIS ROLE.