Team Leader Customer Services and Engagement - Upper Hutt City Council

Permanent | Full time

Love being active?
Love working with children?
Want to make a difference in people's lives?

Our city is one of a kind. Upper Hutt is recognised as a great place for families and for people who enjoy the best of the outdoors. The team at Upper Hutt City Council work together to enhance the quality of life in Upper Hutt by providing leadership, support and services to our community.

The Team Leader - Customer Services and Engagement is responsible for managing, mentoring and developing a high performing team of Customer Service staff to ensure that all customers both internal and external receive a positive customer experience from Recreation Services.

We are looking for a leader with experience in customer service, communication, and public relations. You will be responsible for the setting up and leading the development of a customer centric culture at H2O Xtream and through all public relations, communications, and responses.

Key responsibilities in this role include:

  • Leading, developing and inspiring our front-line Customer Service staff; and
  • Ensuring the promotions of H2O Xtream and Activation are on budget;
  • Engaging with the community

To be considered for this role we are ideally looking for:

  • Tertiary qualifications and/or equivalent experience in customer service, marketing, communications, or a related field are preferred, but not essential.
  • An interest (background) in recreation, fitness or sport.
  • Experience with financial processes.
  • Outstanding customer service skills.
  • Have the skills and knowledge to develop and manage quality administrative systems.

This role is seen as a key role in the management team and in the wider team, so we are looking for someone to be flexible, positive and a willingness to give it a go.

Most of all you will need to be passionate about customers and the experience they have at our facility.

Working with the Upper Hutt City Council is a rewarding way to support the community, work with a great team, and develop your career. We do more than just pay you a salary, we have a range of great benefits to support you.

With 50% of the Wellington regions green space, boutique shopping, award winning Brewtown and quirky cafes all within walking distance, train station close by and free parking, Upper Hutt is a great choice for your next career move.

If you would like to be considered for this role then please apply online:

All applications must include a cover letter, CV and a completed online Upper Hutt City Council application form.

Applications close 8am on Monday 15th Aug 2022


Apply online:

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