Senior Visitor Advisor, Heritage and Visitors Unit

Department of Conservation - Senior Visitor Advisor, Heritage and Visitors Unit

When you care about our environment and places that shaped New Zealand's history like we do, you will understand how important our newly created Senior Visitor Advisor position is. We are looking for a key influencer and communicator to improve the Department of Conservation's (DOC) management of visitors in the exciting changes that we are making to strengthen our important visitor and heritage systems here at Te Papa Atawhai.

The Senior Visitor Advisor reports to the Visitor Advice Manager in the newly established Heritage and Visitors Unit and will provide visitor advice to Operations and Partnerships Directors to support delivery of the heritage and visitor strategy.

You will be a confident communicator, with a keen interest in visitor planning, management, tourism and the ability to collaborate amongst our various teams. Our visitor advisors will have an inquisitive nature focusing on the future and how to benefit conservation and our visitors.

In this role you will be involved in leading strategic conversations to turn the strategy into reality; connecting across visitor projects and work to improve outcomes and efficiencies; supporting experiences design and rolling out new systems and processes.

Managing a million new visitors well, demands new approaches and techniques, not only to protect conservation values, but to ensure that visitors have great experiences - Our Senior visitor Advisor is integral to this success.

Key responsibilities include:

Ensure that visitor-related operational realities are effectively responded to by other teams in the Heritage and Visitor system, translate system improvements into the business and deliver specialist visitor technical services.

Act as change agents by providing technical advice and feedback to the regional operations and partnership directors and their teams on opportunities to improve the effectiveness of service delivery to visitors in their region

Ensure strong alignment with Principal Advisor, Visitor Risk to support desired safety outcomes

Support regional operations directors and partnership directors with their management teams in stakeholder engagement at a regional and local level

You will be able to show that you can:

Influence at all levels of management;

Apply strategic thinking and insights to translate national strategies and directions into regional priorities,

Make connections to improve awareness, knowledge and the Department's effectiveness

Coach and mentor relevant staff

Lead and influence complex projects in a visitor context

Understand visitor management within protected areas and have knowledge of New Zealand's recreation and tourism sectors

Engage and work in partnership with iwi, hapu and whanau

Eligibility to work in New Zealand is mandatory, including a valid work visa covering the whole period of employment if applying internationally.

Please apply online via the DOC Careers Centre . Applications must include a cover letter, CV and evidence of the required capabilities as per the role description.

Enquiries about the vacancies please contact Melissa Keane -, or telephone (021) 020 09798

Applications close at 5pm on Monday, 1 July 2019.

DOC is committed to a diverse workforce that represents the communities we serve, and to creating an inclusive workplace culture.

Go to the Applicant Information Sheet for the role description and more information about the team.

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